Lyfter — Privacy Policy

This Privacy Policy explains how Lyfter ("we," "us," or "our") collects, uses, shares, and protects personal information when you use the Lyfter mobile application and related services (the "Platform"). By using the Platform you consent to the collection and use of information as described. If you do not agree, do not use the Platform.

1. Quick summary (user‑facing)

• We collect basic account, ride, device, and report information to operate the Platform.
• Your profile and ride listings are visible to other Users when you interact with them.
• We do not sell your personal data. We may share limited information with service providers, legal authorities, or in response to reports or safety incidents.
• You can request access, correction, or deletion of your data by contacting our Grievance Officer (placeholder).
• See full details below and the linked Terms of Use.

[Link] Terms of Use — Lyfter
[Link] Full Privacy Policy — Lyfter

2. Types of information we collect

a. Information you provide directly

• Account registration: name, phone number, email address, profile photo, biography/description.
• Vehicle and ride details: vehicle type, registration number (if disclosed), route, price or per‑km charge, availability, pickup/drop locations.
• Messages and communications: in‑app messages, booking requests, reports, feedback, and ratings.
• Support and reports: content you submit when reporting incidents or contacting support.
• Optional data: any additional information you enter into your profile or listings.

b. Information collected automatically

• Device & usage data: device identifiers, operating system, app version, IP address, crash logs, analytics (how you use the Platform).
• Location data: approximate or trip-related location data you provide or that you permit the app to collect (only if you enable location features). Currently Lyfter’s core features do not require continuous background location; if we change this, we will update this Policy and obtain any required permissions and consent.

c. Information from third parties

• If you link or sign in via third‑party services (e.g., Google, Facebook), we may receive profile information from those providers per their permissions and APIs.
• Publicly available information or data from partners (if any).

3. How we use your information

We use information to:

• Provide and operate the Platform (create accounts, publish listings, process booking requests, deliver messages).
• Facilitate connections between Riders and Passengers and display relevant ride information.
• Communicate with you about bookings, confirmations, safety notices, updates, or policy changes.
• Investigate reports, enforce Terms, prevent fraud, and respond to legal requests.
• Improve and personalize the Platform (analytics, product development, performance monitoring).
• Comply with legal obligations and protect Lyfter’s rights, property, and users’ safety.

4. How we share information

We may share information in the following circumstances:

a. With other Users

Information you post in ride listings or profile fields (e.g., vehicle type, route, contact details when provided) will be visible to matched Users, prospective passengers/riders, and participants in the relevant Ride.

b. With service providers

Third‑party vendors who perform services on our behalf (hosting, analytics, messaging, payment processors if/when added, legal or compliance services). These providers may process data only as instructed by Lyfter and under contractual obligations.

c. For legal reasons and safety

• When required by law, court order, or government request; to respond to claims or legal process; or to enforce our Terms.
• To protect the safety, rights, property, or security of Lyfter, our users, or the public (for example, in response to reports of illegal or dangerous conduct).

d. Business transfers

If Lyfter merges, is acquired, or sells assets, user data may be transferred as part of that transaction. We will notify users where required by law.

e. Aggregated or anonymized data

We may share anonymized, de-identified, or aggregated data that does not reasonably identify you.

We do not sell personal data to third parties.

5. Payments and financial data

Currently, payments are handled offline (cash) between Users. Lyfter does not process payments, store payment card data, or collect transaction histories.

If we introduce in‑app payments, we will publish an updated policy describing payment processing, data handling, and any use of payment service providers.

6. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction (encryption in transit, access controls, secure hosting).

No system is perfectly secure. We cannot guarantee absolute security of your data. If a data breach affecting your personal data occurs, we will comply with applicable law regarding notice and mitigation.

7. Data retention

We retain personal data as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce Agreements, and fulfill legitimate business purposes.

When data is no longer needed, we delete, anonymize, or aggregate it consistent with our data retention policies and legal obligations.

8. Your rights (Indian users)

Depending on applicable law, you may have rights including:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of personal data, subject to legal retention requirements.
• Objection or restriction: object to certain processing or request restriction.
• Portability: request data portability where technically feasible.

To exercise rights or submit requests, contact our Grievance Officer (placeholders below). We will respond as required by applicable law.

9. Children

The Platform is not directed at children and is not intended for users below the minimum ages required by applicable law to offer or accept rides. We do not knowingly collect personal data from children. If we become aware that we have collected personal data of a child in violation of law, we will take steps to delete that data.

10. International data transfers

The Platform is operated in India and user data is stored and processed on servers in India or by service providers who may be located in India or other countries. By using the Platform, you consent to transfer, storage, and processing of data in jurisdictions that may have different data protection laws.

11. Changes to this Privacy Policy

We may update this Policy from time to time. Material changes will be notified via the Platform or email if you have provided contact details. Continued use after notice constitutes acceptance of the updated Policy.

12. Grievance Officer and contact

We will appoint an Indian Grievance Officer and provide contact details for privacy requests and statutory complaints. Placeholder details (to be updated):

• Grievance Officer: [Insert Name]
• Email: [insert-email@example.com]
• Phone: [Insert phone number]
• Postal address: [Insert postal address, Bhopal, Madhya Pradesh, India]

Send privacy requests, complaints, or legal notices to the above contact. We will respond in accordance with applicable law.

13. Third‑party links and services

The Platform may contain links to third‑party websites or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

14. How to contact us

For questions about this Privacy Policy or to exercise your data rights, contact our Grievance Officer at the placeholder email above.

15. Additional legal notes

This Policy is intended to be consistent with applicable Indian laws (for example, the Information Technology Act, 2000 and related rules). It is a general policy and may need updates if new Indian data protection laws come into force (for example, a national data protection statute).

This Privacy Policy forms part of, and is incorporated into, our Terms of Use.